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Report Animal Abuse or Neglect

TThere is nothing more important than our anti-cruelty work and we appreciate that so many residents care about animals and provide information which helps us. Our anti-cruelty work is limited to San Mateo County. If you observed a questionable incident in another county, please contact the animal welfare group located in that county.

At the bottom of this page, we've listed two ways for residents to report animal cruelty. Please understand that our trained Humane Investigators are required to work under existing, imperfect state laws. By law, people must provide their pets food, water, shelter, sanitary living conditions, and any necessary veterinary care. This means that people can leave a dog in a yard all day without walks or socialization. Though inhumane in our view, it's not illegal.

When we encounter people who are mistreating animals, we first see if we need to remove the animal from harm’s way or order immediate veterinary care. When animal cruelty laws are being broken, we compile evidence and present our information to our local District Attorney’s Office, which decides which cases to pursue and assigns penalties for abusers.

All cruelty and neglect contacts are initially evaluated the day we receive them. When appropriate, an investigation begins as soon as possible.

Please note that the Peninsula Humane Society & SPCA does not respond to barking dog issues; you must take these “public nuisance” complaints to your local police department.

By caring enough about an animal to contact us, you have taken a crucial first step, and we thank you. People may contact us anonymously; this is acceptable but not preferred; without a reporting party's name and contact information, we cannot respond with the outcome or call for clarification.

  • To report suspected animal cruelty by phone, call PHS/SPCA at 650/340-8200
  • To report animal cruelty online, click here. Make sure to: (1) briefly describe the situation that you believe needs our attention; (2) provide an address and cross street for the suspected abuse; (3) give the name of the person who owns the animal/s in question; (4) explain whether you personally witnessed this activity or learned about it another way; (5) indicate how long the activity/treatment in question been happening.


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Tom and Annette Lantos Center for Compassion
Adoptions | Education | Wildlife | Administration
1450 Rollins Road, Burlingame, CA 94010
Phone 650.340.7022 Fax 650.685.8428

Coyote Point Shelter
Lost/Found | Animal Intake | Spay/Neuter | Animal Control
12 Airport Boulevard, San Mateo, CA 94401
Phone 650.340.7022 Fax 650.348.7891